Why did my bonus disappear or get cancelled?
Your bonus on Mostbet can disappear or be cancelled if the rules for using it were not met in time.
Common reasons:
- Bonus validity expired: Each bonus has a time limit (for example, 7 days). If you do not wager it in time, it is removed.
- Wagering not completed: If you don’t meet the wager requirement (like x30 or x60) in sports or casino games, the bonus and winnings from it can be cancelled.
- Bonus conditions broken: Using several accounts, abusing promos, or breaking site rules may lead to bonus cancellation.
- Manual cancellation: You may have clicked to refuse or change the bonus.
To check details:
- Open Profile → Bonuses / Promo
- See status and history of your bonus
- If still not clear, contact support via live chat and mention your account ID.
Tip: Always read bonus terms before activating any promotion.