My deposit is not credited to my account, what should I do?

If your deposit is not showing in your Mostbet balance, first wait a short time and then check a few details:

1. Check processing time

   • For bKash/Nagad/Rocket/UPay or local cards, wait 10–30 minutes.
   • Refresh the page or log out and log in to your Mostbet account.

2. Confirm payment status

   • Open your payment app/bank statement and make sure the transaction is “Successful”, not “Pending” or “Failed”.
   • Take a screenshot of the payment with Transaction ID, time, and amount.

3. Contact support

   • Go to “Support” on the website/app or use live chat.
   • Send your account ID, deposit method, amount, time, and screenshot.

For casino or sports bets, avoid making multiple new deposits until support confirms the missing one.

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