Why was my new account not approved?
If your new Mostbet account was not approved, it usually means some information is missing or does not match your documents.
Try these steps:
- Check your email / SMS – Mostbet often sends a message explaining why the account is on hold or not approved.
- Confirm your details – make sure your name, date of birth, country, and phone number are correct and match your NID/passport.
- Upload documents (if asked):
- Clear photo of NID or passport
- Sometimes a selfie with the document
- Contact Support:
- Open “Support” or “Online Chat” on the website/app
- Write that your new account was not approved and provide your login/ID
Note: Do not create multiple accounts. Fix the issue with the same profile to use all betting and casino options safely.